Return Policy

Important – Please Read Carefully Prior To Purchasing Software Products.

QLectual LTD strives to provide excellence and quality when delivering proprietary software to its users.  We strongly encourage that all visitors to our site fully engage in all disclaimers, terms of use and privacy policies.

Due to the nature of our services and the proprietary tools provided to traders upon purchasing, ALL SALES ARE FINAL AND NO RETURNS ARE ACCEPTED, REFUNDS WILL BE ISSUED ONLY IN CASE OF SOFTWARE TECHNICAL MALFUNCTION.  We understand that trading resources can be expensive however, it is the sole responsibility of the user to be fully aware of these guidelines prior to purchasing our services or products.

If you are unable to run our software on your system you should rise a support ticket by sending e-mail to Our engineer will contact you and try to resolve the problem. If they are unable to do it then the refund will be authorised. Please note the product activation is performed manually and happens on NinjaTrader backend and may take up to 48 hours to propagate fully.

In the event you have any questions regarding these guidelines prior to purchasing our products or services we encourage you to contact us so we can help address any concerns moving forward with your purchase.